KMF Group has reported £1.3m in growth on a single account thanks to the mutual commitment between the sheet metal manufacturer and its customer.
In May 2022, a new customer approached KMF for support with its load banks which are manufactured for testing and verifying the operation of critical power equipment.
The customer had very specific requirements which also came with consistent orders, resulting in a new, dedicated team being developed at KMF.
For the past year, KMF has been working closely with its customer to deliver 30 fully assembled units per week and have completed 1,000 units to date.
To support this customer in its highly specified requirements, a new team was assembled comprising of nine integrators, one quality control inspector and support staff. The creation of this team formed promotion opportunities for current staff, as well as new job opportunities for prospective employees.
The customer service, quality product and excellent standards upheld by the dedicated team at KMF have meant the relationship has grown, and the customer is happy with its consistent order.
To complete the weekly quota, KMF manufactures the sheet metal for the load banks, assembles the frame. Our dedicated team completes the integration of the product and ships it to the customer complete and ready for testing.
By delivering the load banks fully assembled, KMF is allowing the customer the ability to focus on more bespoke product ranges.
This relationship is a perfect example of how KMF works with its customers to grow together, and the team is always innovating and continually looking at ways to improve its service. So, it can ultimately help the customer reduce costs and outsource more work to KMF, freeing them up to innovate and expand.
Adam Ellis said: "It's fantastic when we get to work with a customer on this kind of scale. We can develop our relationship, become an additional arm to their business and grow together. We're solutions focussed and this relationship highlights how we're happy to accommodate projects like this by creating a dedicated team or create bespoke workspaces, to support our customers with their unique requirements.
"This customer relies on us to deliver all of the units for this specific product, showcasing the trust we have built over the past year. We love working with them and giving them the space to develop more bespoke product ranges, knowing their standardised load banks are being manufactured to the highest standard."
The next step in developing this relationship further is looking at how KMF can support at the testing stage. This company is continuing to evolve with its customers and offer new services which support mutual growth.